🔒 Privacy Policy

📝 1. Privacy Policy Introduction

Hongkong Red Alliance Technology Limited (the "Company", "we", or "us") values your privacy and is committed to protecting the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal information, as well as your rights regarding your personal information.

By using our services, you agree to the collection and use of your information in accordance with this Privacy Policy.

📥 2. Information Collection

2.1 Registration Information

2.2 Transaction Information

2.3 Device and Usage Information

2.4 Other Information

📤 3. Information Usage

3.1 Providing Services

We use your information to:

• Create and manage your account
• Process orders and payments
• Activate and manage eSIM services
• Provide customer support

3.2 Improving Services

We use your information to:

• Analyze user behavior and preferences
• Optimize service experience and features
• Develop new services and features
• Improve customer support quality

3.3 Security Protection

We use your information to:

• Detect and prevent fraudulent activities
• Protect account security
• Comply with legal and regulatory requirements

3.4 Marketing and Notifications

We may use your information to:

• Send service notifications and important updates
• Provide personalized recommendations
• Send marketing information (opt-out available)

🛡️ 4. Information Protection

4.1 Technical Measures

We use the following technical measures to protect your information:

• Data Encryption: SSL/TLS encryption during transmission
• Storage Encryption: Encrypted storage of sensitive data
• Access Control: Strict access permission management
• Security Audits: Regular security assessments and vulnerability scans

4.2 Management Measures

We use the following management measures to protect your information:

• Employee Training: Regular security awareness training
• Permission Management: Principle of least privilege
• Data Backup: Regular data backups
• Emergency Response: Comprehensive security incident response mechanism

4.3 Information Retention

We retain your information for the following periods:

• Account Information: Retained during account validity and for a period after account deletion
• Transaction Information: Retained as required by laws and regulations
• Log Information: Retained for 90 days

🔗 5. Information Sharing

5.1 Sharing Principles

We will not sell, rent, or share your personal information with third parties unless:

• With your explicit consent
• Required by laws and regulations
• To protect the Company's legitimate interests
• For necessary service support

5.2 Service Providers

We may share information with the following service providers:

• Payment Providers: Necessary information for payment processing
• Cloud Service Providers: Data storage and processing services
• Customer Support: Information needed to provide customer service

All service providers have signed confidentiality agreements and comply with strict security standards.

5.3 Legal Requirements

We may provide information to the following institutions as required by law:

• Courts, arbitration institutions
• Law enforcement agencies
• Regulatory authorities

👤 6. User Rights

6.1 Right of Access

You have the right to access your personal information, including:

• View your account information
• View your order history
• View your usage history

6.2 Right of Correction

You have the right to modify your personal information, including:

• Update contact information
• Modify account settings
• Correct incorrect information

6.3 Right to Delete

You have the right to request deletion of your personal information, except in the following cases:

• Required to be retained by laws and regulations
• Necessary to protect the Company's legitimate interests
• Needed to complete unfinished transactions

6.4 Right to Restrict

You have the right to restrict our use of your information, including:

• Restrict marketing information push
• Restrict non-essential data collection

6.5 Right to Withdraw Consent

You have the right to withdraw your consent for information collection and use, which may affect the use of some services.

🍪 7. Cookie Policy

7.1 Cookie Usage

We use cookies to:

• Maintain login status
• Remember user preferences
• Analyze website traffic
• Provide personalized content

7.2 Cookie Management

You can manage cookies through browser settings:

• Allow all cookies
• Allow only necessary cookies
• Block all cookies

Please note that blocking cookies may affect some service functionality.

📅 8. Policy Changes

8.1 Change Notification

We reserve the right to modify this policy at any time. Modified policies will take effect immediately upon publication on the Platform.

8.2 Important Changes

For important changes, we will notify you through:

• Website announcements
• Email notifications
• Popup notifications

📞 9. Contact Us

If you have any questions or suggestions regarding the Privacy Policy, or wish to exercise your rights, please contact us.